These terms govern online payments made on www.finixadventures.co.ke using Pesapal for safari bookings, day trips, events and custom travel experiences with Finix Adventures.
By making a payment for any safari, tour, event or travel experience through our website, you agree to the terms outlined below.
Finix Adventures accepts secure online payments through Pesapal, which allows customers to pay using:
All payments are processed through Pesapal's secure payment infrastructure and Finix Adventures does not store your card or payment details.
A booking will only be confirmed once:
After payment confirmation, a booking confirmation email and itinerary will be sent to the email address provided during checkout.
Finix Adventures reserves the right to decline or cancel a booking if payment authorization fails or if fraudulent activity is suspected.
For selected safari packages and events, Finix Adventures may allow:
The remaining balance must be paid before the safari departure date shown in your booking confirmation.
Failure to complete payment may result in cancellation of the booking.
All prices displayed on the Finix Adventures website are:
Prices may change without prior notice due to park fee adjustments, accommodation rate changes, government taxes and fuel price fluctuations.
Confirmed bookings will retain the price paid at the time of confirmation.
Transaction charges charged by Pesapal may be deducted from refunds.
Finix Adventures reserves the right to cancel a tour due to severe weather conditions, security concerns, operational challenges or insufficient participant numbers.
In such cases, customers may receive a full refund or the option to reschedule the tour.
Customers are encouraged to contact Finix Adventures directly before initiating a chargeback with their bank or card issuer.
Fraudulent chargebacks or payment disputes may lead to booking cancellation and possible legal action.
All transactions are encrypted and processed through Pesapal's secure payment gateway. Finix Adventures does not access or store sensitive financial information such as card numbers or M-Pesa PINs.
Customers should ensure they are using secure internet connections when making payments.
Customers are responsible for:
Failure to comply may result in missed tours without refund.
Finix Adventures acts as a tour operator coordinating services such as transport, accommodation, safari experiences and local guides.
While we strive to provide high quality services, Finix Adventures shall not be liable for loss of personal belongings, delays caused by weather or road conditions or injuries caused by wildlife encounters outside reasonable control.
Customer information collected during payment and booking is used solely for processing bookings, customer communication and service delivery.
Finix Adventures will never sell or share customer information with unauthorized third parties.
These Terms and Conditions are governed by the laws of Kenya.
Any disputes arising from payments or bookings shall be resolved within the jurisdiction of Kenyan courts.
For any questions regarding payments or bookings, please contact:
On the Finix Adventures checkout page, customers must confirm that they agree to the Terms and Conditions and Payment Policy before continuing to Pesapal payment.